Privacy Policy

Privacy Policy 

This privacy policy sets out how MSJD ltd T/A Plantarium Cafe  (“we”, “us” or “our”) uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy Policy.

Respecting the privacy rights of our customers is very important to us. We are committed to complying with all applicable data protection and privacy legislation in force from time to time including the UK General Data Protection Regulation; the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended (the “Data Protection Legislation”). References to “processing”, “personal data”, “processor”, “controller” and “data subject” shall bear their respective meanings given in the Data Protection Legislation. 

This privacy policy explains how we collect, store and use personal data about you when you visit our website www.plantariumcafe.co.uk, (our “Site”). This policy applies to all our Site regardless of how they are made available to you or accessed by you.

Please read this privacy policy carefully before you start using our Site, as this policy will apply to your use of our Site.

If you do not want your data to be used as set out in this privacy policy, you should not use our Site.

Your use of our Site, including any orders you place, is governed by our Terms and Conditions of Sale and of Use and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

WHAT INFORMATION DO WE COLLECT AND WHY DO WE COLLECT IT?

When you visit our Site, we may collect:

1. Information such as your browser type and version and anonymous      information collected from cookies when you are browsing our Site. We’ll      also store the food that you last ordered so we can improve your  reordering experience in future. We collect this information to help us understand how to improve our services and our Site and to ensure that the  content on our Site is presented to you in an effective manner. We have a legitimate interest for this processing: to ensure that our Site are      operating effectively and to provide you with a great service. Please see      below on “How long we keep your personal data for”; and
2. Personal information such as your name, address, IP address,      telephone number and email address as provided by you when you place online order. . We collect this information for the following reasons: 
   • To process orders placed on our Site. We collect this information to process your order. If you fail to provide us with the information that we request, then you may not be able to place an order via our Site.  This processing is necessary for the performance of a contract to which you are a party. Please see below on “How long we keep your personal data  for”. We may engage third party processors to process the payment of your order online - when payments will be accepted online.
   • To facilitate any competitions you may enter with us. This processing is necessary for the performance of a contract to which you are a party.

DIRECT MARKETING

We will not send you any direct marketing using the information provided when placing the order.

WHO DO WE SHARE YOUR INFORMATION WITH?

We will not share your information with a third party.

Our on-line orders are processed through gloriafoods.com ( ORACLE ROMANIA - https://www.gloriafood.com/privacy) that may collect and use your data in accordance to their policy

In some circumstances, we may have to disclose your personal information by law, because a court or the police or other legal or regulatory enforcement agency has asked us for it.

We require all third parties that we work with to treat your personal information as confidential and to fully comply with all applicable Data Protection Legislation. 

WHERE DO WE STORE YOUR PERSONAL DATA?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) pursuant to: (a) the model clauses published by the European Commission pursuant to Commission Decision C(2010) 593 Standard Contractual Clauses (Processors) and a copy of the model contract clauses is available here; or (b) the model clauses published by the European Commission pursuant to Commission Decision C 2004/915/EC Standard Contractual Clauses (Controller) and a copy of the model contract clauses is available here. Your data is treated securely and in accordance with this privacy policy.

In the event that any lawful basis were to be invalidated, we shall ensure data is transferred via an alternative, valid transfer mechanism then in existence.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Site and any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All information you provide to us is stored on our secure servers. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and corporate policies to safeguard and secure the information we receive. 

How long we keep your personal data for

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

• legal obligation(s) under applicable law to retain data for a certain      period of time;
• statute of limitations under applicable law;
• potential or actual disputes; and
• guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed - usually as quickly as the order is collected.

YOUR RIGHTS

You have a right to request access to or rectification of your personal data which we hold about you. You also have a right to erase your personal data, to restrict the processing of your personal data and the right to receive your personal data that you have provided to us and to transit such personal data to another controller.

You have the right to object at any time to any processing of your personal data where our lawful basis for such processing is legitimate interests.

If you are concerned about our processing of your personal data, you have a right to make a complaint to the Information Commissioner’s Office in the UK.

If you think any information we have about you is incorrect or incomplete, please write to us or email us and we will correct or update any information as soon as possible. 

LINKING

We may link to other websites which are not within our control. Once you have left our Site, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question. 

CHANGES TO OUR PRIVACY POLICY

Any changes we make to this privacy policy will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Last updated on February 2024